Frequently Asked Questions About USB2U
How long has USB2U been in business?
USB2U is a trading name of Secure Living Ltd, which was established in October 2002. Our full trading accounts can be found at Companies House. Our Company Registration Number: 4552447 and our VAT registration number: 784 5482 86
Why should we choose USB2U?
USB2U has over 14 years of experience in the delivery of branded and promotional USB memory sticks. During this time we have supplied tens of thousands of companies large and small, schools, universities, charities and many other organisations with millions of USB flash drives. We have been trusted by the likes of Microsoft, BT, BP, Barclays, HSBC, Intel and many others to deliver their branded USB memory sticks on time and within budget.
What are the available memory sizes for your USB Flash Drives?
We offer following sizes: 64MB, 128MB, 256MB, 512MB, 1GB, 2GB, 4GB, 8GB, 16GB, 32GB and 64GB.
What type of printing do you offer?
We offer a wide range of branding options for our USB Memory sticks, power banks and promotional technology products, including:
- Spot Colour Screen Printing
- Full Colour Digital Printing
- Resin Dome Stickers
- Laser Engraving
Do we have to pay up front for the USB Memory Sticks?
No. You can apply to set up a credit account with us and most customers will typically pay 30 days after delivery. If you are a new customer, we may kindly request payment prior to despatch of the goods for your first order.* *Excludes international orders.
*excludes international orders
Can I have an autorun and if so, will the files I have pre-loaded onto the branded usb memory sticks work on all PCs?
We don't recommend auto runs these days, as many corporate networks, firewalls and anti virus software stop these from working. Auto runs will only work on certain platforms, and they certainly won't work on Windows 7, 8 or Macs.
Why can I not load a 4GB or larger file onto my USB stick?
This is due to the limitations of the format FAT32. Before you try loading a file larger than 4GB onto a USB stick, re-format the drive to exFAT or NTFS and try again.
What is the usual delivery time for any order I place with USB2U?
We are normally able to deliver your order within 7-10 working days from receipt of a purchase order and approved artwork. If you need your branded memory sticks in a hurry, it's always worth calling us as we do hold stock in the UK and we regularly turn around jobs using our UK stock within 24 hours.
I need my products very soon, do you offer rush service?
Yes, we do offer a 24 hour, 48 hour and 4 day express service on a lot of our products. Please contact us on 0800 008 7079 to find out more.
How will USB2U send my memory sticks to me?
We send by guaranteed next day delivery with UPS, or if urgent sometimes by same day courier. All shipments need to be signed for and are fully insured.
What is the minimum order quantity?
The minimum order quantity is typically 25 pieces but if you do need less that this please call us as we may be able to help.
What is the minimum order for printing a logo on the lanyards?
Logo printed lanyards are available from 100 pieces.
Do you offer any warranty on the branded USB memory sticks you supply?
All of our branded USB sticks are Quality Assurance checked before they are shipped to you. However in the unlucky event of any failure we do offer a 10 year manufacturer’s warranty on all of our USB sticks.