Operations Assistant

Salary: £24,286 per annum
Holiday: 22 days (+ bank holidays)
Contract: Permanent, Full-Time (37.5 hours per week, Monday–Friday)

Overall Responsibility        

As a key member of the Operations Team, you will ensure all customer orders meet our quality standards and fulfil our customers’ expectations. You will work both independently and collaboratively within a small team to process and complete orders arriving from our Far East suppliers and our in‑house print production team.

 Key Responsibilities

·         Pick, prepare and pack orders produced by the in‑house print team

·         Process orders from Far East suppliers

·         Process orders for eBay and Etsy sales channels

·         Produce courier labels (DPD, UPS, Royal Mail)

·         Carry out quality checks at every stage of the workflow

·         Ensure each order meets individual customer requirements

·         Action and respond to emails, including chasing customers for payment when required

·         Act as a point of contact in the Operations Manager’s absence

Skills & Qualifications

·         Exceptional attention to detail

·         Strong organisational skills with the ability to manage and prioritise workload

·         Ability to work independently and as part of a team

·         Comfortable working in a fast‑paced environment

·         Good computer literacy

Experience

·         No experience required — full training will be provided

·         Opportunity for progression into a Team Leader role; previous leadership experience is beneficial but not essential

Working Hours

Monday to Friday, 37.5 hours per week

How to Apply

Please contact Natalie Sharpe at: [email protected]