We’ve Smashed Through 2,000 Reviews for USB2U on Trustpilot
As a relatively conservative British company it’s not really the done thing to brag but we’re so pleased to have broken through 2,000 customer reviews for USB2U on Trustpilot that we couldn’t resist the urge to post an update about it on our website. It’s a big milestone for us and the fact that the vast majority of our reviews rate our service and products as “Excellent” is something we’re really chuffed about!
We started using the independent review service provided by Trustpilot a couple of years ago. We did it (and we have to pay for the service) because we wanted to give our customers a chance to comment on the service and the promotional USB memory sticks they receive from us.
At the outset we had no real idea what the reaction would be. We felt that we were offering a good service, it’s certainly something we strive to do and the team here at USB2U put their heart and soul into trying to give our customers the best experience they can. But without actually asking our customers for their feedback we were really just guessing what people might be thinking and of course if there were issues with our service we were never going to find out. OK, we might get the odd one or two customers providing feedback but by introducing a trusted and independent 3rd party to manage the reviews we’ve found that customers are much more willing to provide feedback (good and bad).
We’re by no means perfect and we’ve picked up a few negative comments over the last couple of the years. Mostly it’s been where we’ve dropped a catch or made a silly mistake – we’re all human and with the thousands of orders we handle ever year the odd one or two errors are bound to creep in. We’ve taken these on the chin and when they do happen we use the feedback as constructively as we can to make changes and improvements or our processes. Any negative feedback hurts but more importantly if a customer has taken the time to write it then it typically means they’re pretty unhappy and we’d rather know about this so we can deal with their issues and make sure we get it right next time.
Our current ranking based on just over 2,000 reviews if 9.7 out of 10 which of course we’re delighted with! There are simply too many to highlight and post here but if you are interested pop over to the Trustpilot site and have a browse through the reviews – we can’t moderate or adjust them, all we can do is ask/encourage customers to say a few words and rank us.
If you are looking for trusted UK supplier of promotional USB memory sticks then checking out 3rd party review sites like Trustpilot is a good place to start!
