Frequently Asked Questions

You are here: Support > FAQ's and Glossary

Q. How long has USB2U been in business?
A. USB2U is a trading name of Secure Living Ltd, which was established in October 2002. Our full trading accounts can be found at Companies House. Our Company Registration Number: 4552447 and our VAT registration number: 784 5482 86

Q. Why should we choose USB2U
A. USB2U has nearly 7 years experience in the delivery of branded and promotional USB memory sticks. During this time we have supplied over 2,000 schools, universities and companies with approaching 1 million branded memory sticks. We are experts at what we do and we've been trusted by the likes of Microsoft, BT, BP, Barclays, HSBC, Intel and many others to deliver their branded USB memory sticks on time and within budget.

Q. What are the available sizes for your USB Flash Drives?
A. We offer following sizes: 64MB, 128MB, 256MB, 512MB, 1GB, 2GB, 4GB, 8GB and 16GB.

Q. What type of printing do you offer?
A. We offer a wide range of branding options for our USB Memory sticks and other USB promotional products. Please see below or click here for a further details and examples.
Spot Colour Printing Process
Full Colour Printing
Domed Digital Printing
More Info
Q. Do we have to pay up front for the USB Memory Sticks?
A. No, Typically you will pay 30 days after delivery unless you are a new customer in which case you may be asked to pay for your first order on despatch.

Q. Will any autorun files I have pre-loaded onto the branded usb memory sticks work on all PC's?
A. No, Auto run will only work on Win XP and Vista. CARE - some corporate networks restrict the use of autoruns.

Q. What is the usual delivery time for any order I place with USB2U?
A. We are normally able to deliver your order within 10 working days from receipt of a purchase order and artwork. If you need your branded memory sticks in a hurry its always worth calling us as we do hold stock in the UK and we have been able to turn around jobs using our UK stock within 48 hours.

Q. I need my products very soon, do you offer rush service?
A. Yes, we do offer rush service on some products. Please contact us for these enquiries.

Q. How will USB2U send my memory sticks to me?
A. We send by standard courier such as Parcelforce, or if urgent by same day courier. All shipments need to be signed for and are fully insured.

Q. What is the minimum order quantity?
A. The minimum order quantity is typically 25 pieces but if you do need less that this please call us as we may be able to help.

Q. What is the minimum order for printing logo on the lanyards?
A. Logo printed lanyards are available from 100 pieces.

Q. Do you offer any warranty on the branded USB memory sticks you supply?
A. All of our USB sticks are QA checked before they are shipped to you but in the event of any failure we do offer a 12 months manufacturer warranty on all our products.

Q. Will your USB Memory sticks work with any computer?
A. All of the USB flash drives, memory sticks, USB pens etc. that we supply are based on the current USB standards and will work on all PCs and Macs running Windows ME or later or Mac OS 8.6 or later. (USB drivers are also available for Windows 98, Windows 98 SE
and Windows NT)


You are here: Support > FAQ's and Glossary

Artwork: This needs to be provided so the USB Memory Stick can carry your logo and/or marketing message. There are many different file types in which artwork can be saved as. The preferred formats for the printers or factory because they provide the sharpest print are ai (adobe illustrator) or eps (photoshop) and, ideally, these should be in a vectorised format. Please see our Artwork Guidelines page for more info.

Auto Run: An autorun facility allows files to be run automatically as soon as the USB memory stick is inserted into a USB port on a PC. This is useful if you want to take the user directly to your own promotional video for example. A note of caution though – if you do want the recipient of your USB Memory stick use it over and over again “auto-run” files can be off putting as they won’t be able to access their data until they have waited for the autorun to run! For more information, please see our Data Load page: Click here.

Data Encryption: This is software that can be added to your Branded Memory Stick. It allows any data on the stick to be fully encrypted (scrambled). This means that if you lose the Memory Stick it would be very difficult for anyone to access the data held on it without the appropriate password. For more information, please see our Data Load page: Click here.

Data Load: If you have files or data that you want to provide the user with then this data can be loaded during the manufacturing process. The data can be supplied in any format with the most common data formats being MPEG’s, PDF’s and Powerpoint Presentations. Any loaded data can also be protected so that the user cannot delete it. For more information, please see our Data Load page: Click here.

Drive Partition: This creates two virtual “drives”. It can only be done during the manufacture process. One drive partition can hold data that cannot be deleted (protected) and the other can be for saving and storing data. For more information, please see our Data Load page: Click here.

Embossing: Sometimes knows as “stamping” this technique adds a logo onto Leather USB Flash Drives. Please refer to our Branding Options: Click here.

Engraving: This is the process of adding a logo onto metal USB Flash Drives. The results can be fantastic. Engraving is very durable and is the recommended option for branding on all metal cased USB Memory sticks. Please refer to our Branding Options: Click here.

Full Colour Print: A process that allows full photo quality print rather than simple “spot colour” print. Not available on all models of USB memory stick or from all suppliers but if done correctly the results can be stunning. Please refer to our Branding Options: Click here.

Silk Screen Printing: The most common method of printing onto USB Flash Drives. This option usually offers up to 4 colours to be printed to 1 position. Sometimes know as “Spot Print”. Please refer to our Branding Options: Click here.

Carabiner Keyrings: Also known as snap link, snap hook, D ring or ‘biner”. These function like a climber’s carabiner. Great for attaching onto bags or laptop cases. Unlike most small key rings they are also big enough to carry a brand or logo.

Lanyard: a cord with an attached hook that is used to hold the promotional USB Flash Drive. Sometimes know as neckties.

Memory: You would usually refer to the memory of a promotional USB Flash Drive simply as ‘memory’, but others terms use are ‘capacity’ and ‘storage.’
The memory sizes come in a range if different sizes. They double up as follows, 32Mb, 64Mb, 128Mb, 256Mb, 512Mb, 1Gb, 2Gb, 4Gb, 8Gb and 16Gb.
1GB of memory is the most popular size but its useful to know exactly how many files this would hold.

Some technical jargon:

  • 1024KB (kilobyte) = 1MB (megabyte)
  • 1024MB =1GB (gigabyte)
  • A good quality photo is about 100KB
  • An MP3 music file is about 3MB upwards
  • A document file can be anywhere from 25Kb upwards

Mock Up: An image illustrating the USB flash drive with your logo file. A further proof would be provided prior to production.

MOQ: Minimum Order Quantity
Pantone Reference: All colours have a specific reference will allows printers to match any logo colours. These 3 or 4 digit references must be provided with the artwork.

Proof: This is a visual of the chosen Flash Drive. It details the layout, size and colours in the logo. It is important that the proof is checked closely.

Tagging: This is the term used to label a drive letter on a USB memory stick. For example rather than having the generic ‘removable drive’ title, you could add a company name or short message.

USB: Universal Serial Bus. This is an industry standard introduced to allow peripherals to be used across all desktop and laptops.

USB Flash Drive: The most commonly used term but others include:USB memory stick, USB pen drive, USB key drive, USB jump drive, USB thumb drive and USB drive.

USB 2.0: The main primary difference between 2.0 and the previous standard of 1.1 is that the 2.0 USB Memory sticks are faster. USB 2.0 averages a data rate of 480 Mbps (megabits per second) while USB 1.1 only hits 12 Mbps, which make 2.0 about 40 time faster. All new memory sticks should be USB 2.0.