We care about our customers, our customers’ clients, our reputation and more importantly yours and as such we wanted to let you know about a technical issue we have discovered with some USB3.0 flash drives.
It has been brought to our attention that a limited number of USB3.0 flash memory components that came onto the market in the latter part of 2016 may have caused some compatibility issues. This is an industry wide issue that has not been experienced before. It seems that enhancements in the USB 3.0 technology have inadvertently lead to higher than usual reports of failures, specifically when data, images or photographs are loaded from a MAC and viewed on a PC.
These components are all sourced from recognized brands including Samsung, Hynix, Intel and all go through established and rigorous QA checks. However this specific compatibility issue was not tested before as historically it had not been an issue.
Whilst the failure rate is still relatively low we want to negate this issue by taking the following steps:
- We are switching to a grade of USB3.0 stock (and particular chipset / controller combination) that has been tested to be 100% MAC compatible
- We are introducing a final UK QA process where we shall be testing each and every USB stick that is USB3.0 for this issue before sending to clients. This extra safety net will ensure this specific technical issue is eliminated.
- We are also offering a Kingston branded USB3.0 model if you prefer the extra reassurance of a retail brand.
We switched our Photography USB offering to USB3.0 over 1 year ago to provide a fast and more robust solution. Until these recent issues it has proven successful and very popular. With these additional measures we are confident that these benefits will continue to be recognized.
It is important to remember that all of our memory sticks come with a 10 year warranty – we won’t let you down.
For further information, please contact:
Natalie Longley, Head of Sales and Commercial Development