Confidence is one of the key factors when you’re buying from a company that you deal with over the Internet. Confidence that you’re in safe hands, confidence that you’ll actually get what you ordered and in time for when you need them and confidence that should things go wrong (as they occasionally do) that the company is able and willing to front up and deal with the issues.
Of course it’s not unheard of for companies to exaggerate claims about their capabilities to stretch the truth a little or to flat out lie about what the quality of what they are selling and to avoid dealing with any post sales issues or queries that might arise.
In an age when a great looking website can be thrown up in a matter of hours/days its relatively easy for anyone to claim they are the “greatest” supplier, that they have “thousands of satisfied customers” and that they can deliver top quality products in a matter of days. But, should you trust everything you read on a companies own website and take it as fact?
Before you place any order for promotional products (like branded USB memory sticks) that are going to carry your brand and logo on them we’d strongly advocate that you try and validate some of the comments claimed on the companies website that you plan to buy from. It’s one thing having a bad Internet shopping experience when you’re buying something for yourself but trusting your company’s brand and reputation to a 3rd party based purely on what they say about themselves is to put it mildly “a little risky”.
The Internet not only enables the little start up companies to compete with the bigger boys BUT more fundamentally it gives a strong voice to customers to share their shopping experiences (good and bad) with other prospective customers. Just as you’d use a site like Trip Advisor to review a hotel or holiday company before you make a booking we’d strongly advocate using 3rd party review sites like Trustpilot to see what customers are saying about suppliers of products like branded USB memory sticks.
Arguably such review sites (providing there is a critical mass of reviews and providing they are recent) are a safer way to gauge the capabilities of a company to deliver against their promises.
At USB2U we strongly encourage all of our customers to review the service they’ve received from us on Trustpilot. We already have around 2,9000 reviews and we expect to smash through 3,000 reviews in the next couple of weeks. So, if you’re thinking of ordering your branded flash drives from us then don’t just take our word for how good our service is check out what thousands of customers are saying – we’re currently ranked as “Excellent” with a trust score of 9.7 out of 10.